患者希望能通過網路與他們的醫生進行交流

許多患者願意為此付錢,並且願意選擇提供這種服務的醫師

  2002年4月16日報導──據4月10日報導的一項哈奡竣為呇■晙d研究的結果顯示:幾乎所有的互聯網用戶願意與他們的醫生通過網路進行交流,超過半數的人願意選擇那些能夠提供網路交流的醫師,超過1/3的患者甚至願意為這種服務的提供而付錢。

  作者寫道:「現在只有很少的人能夠與他們的醫生通過網路進行交流,大多數內科醫生出於經濟、患者個人隱私和可能出現的怠忽職守的行為等原因的考慮,對於給他們的患者提供電子位址這一行為,還採取非常保守的態度。但這肯定會改變。」

  在這次全國範圍的網路問卷的調查中,共募集了2014名年齡在18歲及其以上的成年人,大多數被調查者願意與他們的醫生通過網路進行聯絡(90%),當沒有必要拜訪醫生時通過網路進行諮詢(77%),約時間(71%),再次開處方(71%),和獲得醫學檢驗的結果(70%)

  超過1/3的被調查者(37%)說,他們願意為能與他們的醫師通過網路進行交流而付錢。那些經濟比較富裕的被調查者更願意為這項服務而付錢。在這些人中,他們願意付的平均總的費用是每月10美元或每個回復的電子郵件7美元,雖然其他的調查認為,這並不省錢。

  超過半數的被調查者說,網路交流的能力將影響他們健康計畫(55%)和醫生(56%)的選擇。能否通過網路進行交流將會使對醫生和健康計畫的選擇在12%-14%的人中發生很大的變化。

  由於一些機構已經致力於網路交流的可靠性和保密性工作,因此影響醫生和患者通過網路進行交流的主要障礙是關於醫生經濟的保障和動機上。

  作者寫道:「當人們需要什麼,系統(或市場)最終就會提供這種服務,這似乎可以這樣預測,在很短的時間內許多醫生將與他們的病人通過網路進行交流。」

Patients Want Online Communication With Their Doctors

Many Would Pay for It, Select Doctors Who Provide It

By Laurie Barclay, MD
WebMD Medical News

Reviewed by Gary D. Vogin, MD

Apr 16, 2002 -- According to a Harris Interactive Survey reported on April 10, almost all Internet users would like to communicate with their doctors online, more than half would choose doctors based on their online availability, and more than one-third would even be willing to pay for this service.

"Currently very few people communicate with their physicians online and most physicians have serious reservations about giving patients their email addresses because ... of concerns about reimbursement, privacy of patient information and potential malpractice liability," the authors write. "This will surely change."

In this nationwide cross-sectional online survey of 2,014 adults aged 18 and over, most of those surveyed wanted to communicate with their physicians online (90%), ask questions when no visit was necessary (77%), make appointments (71%), refill prescriptions (71%), and receive the results of medical tests (70%).

More than one-third (37%) said they would pay out-of-pocket for online communication with their physicians. Those who were more affluent were more likely to pay for this privilege. Of those who said they were willing to pay, the average amount they would pay was slightly over $10 per month or almost $7 per answered email, even though other survey questions suggested that this would not save them money.

More than half of survey responders said that online communication capabilities would influence their choice of health plans (55%) and of doctors (56%). Online availability would influence choice of doctors and health plans "a great deal" in 12%-14%.

As several organizations are already addressing liability and privacy issues, the main barriers to online communications between doctors and patients will be reimbursement and financial incentives for doctors.

"When so many people want something ... the system (or the marketplace) will eventually provide it," the authors write. "It seems safe to predict that within a fairly short space of time many doctors will be communicating with their patients on the Internet."

© 2002 WebMD Inc. All rights reserved.

    
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